Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@quavino.com

QUA VINO is true to size, though we do recommend checking our size guide.
Because the final size will be determined on the style and fabric.
To find your perfect fit, you could find the size guide of each product page.
Otherwise, send us an email at info@quavino.com and we’ll help you find exactly what you're looking for.

-Shipping Method: FedEx or DHL Express
-Delivery area: Worldwide
-Delivery time: 3 ~ 7 days
-Shipping Cost: Free Worldwide Shipping over USD $100
(Add $ 15 in shipping if you pay less than $ 100.)
- Customs and Duties: All customs fees, duties and taxes are included.
But In the case that the recipient refuses to receive the parcel,
the order will be returned to Korea and will not be re-shipped.

We ship Worldwide via DHL & FedEx!
and if your order is over $100 USD, We ship your item free
All customs fees, duties and taxes are included.

DHL & FedEx which typically takes up to 3~4 business days depending upon your location.
For any questions about your order, please email to info@quavino.com

Visa, Mastercard, American Express, Discover, JCB, Diners Club and PayPal Express

Products that have been paid by 11am on weekdays in Korea time will be shipped the same day. However, since there are many orders recently, it may take 1~3 more days to ship the product depending on the situation.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email and text message. Once in receipt of this tracking number you can check the current status of your shipment.

In the case of replacement / size exchange due to simple remorse,
Please return the purchased product and purchase a new one.

Instructions for exchange and return

In the following cases, the exchange / return may be rejected despite the period of exchange / return according to the [E-Commerce Consumer Protection Act].

- In the case of swimwear, there is no sanitary tape
- Removing, separating, or damaging the label in the product.
Items that have already been laundered and worn (items that have been washed and worn even if the product is defective can not be exchanged / returned)
- If the value of the product has decreased significantly enough to make it difficult to resell over time
- For products that are produced individually according to your order
- Sale Items, Not Replaced / Not Returned Notification Items
- If there is no stock in exchange, only refunds can be processed
- If the packaging of a product that can be reproduced is damaged

If the goods received exchange correspond to the reasons above, we will return the product again.
In this case, you have to bear the return cost.

QUA VINO offers Worldwide Free returns
To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country and address to which they were delivered.
Orders sent back from a different destination may incur additional charges or be delayed by customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. 

Return period
- Within 7 days from the receipt date 
- Product defects, miscellaneous goods: Within 3 months from the date of receipt, within 30 days from the date of receipt of the fact (shipping: free of charge)


Return process
1. Please request return by Email Us (info@quavino.com) to book your free collection. and get your return label. 
2. Please repack the product exactly as it was received.
3. Please print & secure the returns label to the outside of the package.
4. After the goods receipt is completed, we will refund the money within 3 ~ 5 days after inspection.

Don't worry! All customs fees, duties and taxes are included! QUA VINO will pay them for you.

Return period

- Product defects, miscellaneous goods: Within 3 months from the date of receipt, within 30 days from the date of receipt of the fact (shipping: free of charge)

Return process

1. Please request return by email us to info@quavino.com
2. Please repack the product exactly as it was received.
3. Please print & secure the returns label to the outside of the package.
4. After the goods receipt is completed, we will refund the money within 3 ~ 5 days after inspection.

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